What if my package gets lost or arrives damaged?Updated 3 months ago

Lost packages

At Casket Builder Supply, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and any relevant details. If we are unable to track down your package and have confirmed the carrier has lost all or part of your package, we will send you a replacement package at no additional charge.

Damaged packages

We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at [email protected] within 24 hours of receiving the order and include photos of the damaged items or package.

We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.