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What is your cancellation policy?Updated 4 months ago

Generally, orders can be canceled within 4-5 hours. For orders received by 11:00AM Central Time (Chicago) we aim to ship the same business day by 3:00PM. Orders placed after 11:00AM are shipped the next business day by 3:00PM.

Please email our team at help@casketbuildersupply.com with your cancellation request as soon as possible and be sure to include your order number.

Alternatively, for near immediate assistance, try the chatbot in the lower right of this page.

You will receive confirmation of your cancellation if we’re able to make it happen.

After this period, we may not be able to cancel your order as it might already be in processing or shipment.

If you have already received an order confirmation email, it may be impossible to cancel your order. However, you can always request a return or exchange once your order arrives.

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