You will have the option to cancel your order within your confirmation email. You may also contact our customer service team at help@casketbuildersupply.com or call toll free at (855) 833-9933. Please include your order number and the reason for canc

You will have the option to cancel your order within your confirmation email. You may also contact our customer service team at <a href="mailto:help@casketbuildersupply.com">help@casketbuildersupply.com</a> or call toll free at (855) 833-9933. Please include your order number and the reason for cancellation in your message.Alternatively, you can use the chatbot in the lower right corner of our website to initiate an order cancellation almost immediately!Orders can only be canceled before they have been dispatched. If your order has already been shipped, please refer to our return policy for further instructions.

How do I cancel my order?

Generally, orders can be canceled within 4-5 hours. For orders received by 11:00AM Central Time (Chicago) we aim to ship the same business day by 3:00PM. Orders placed after 11:00AM are shipped the next business day by 3:00PM. Please email our team a

Generally, orders can be canceled within 4-5 hours. For orders received by 11:00AM Central Time (Chicago) we aim to ship the same business day by 3:00PM. Orders placed after 11:00AM are shipped the next business day by 3:00PM.Please email our team at help@casketbuildersupply.com with your cancellation request as soon as possible and be sure to include your order number.Alternatively, for near immediate assistance, try the chatbot in the lower right of this page.You will receive confirmation of your cancellation if we&#x2019;re able to make it happen.After this period, we may not be able to cancel your order as it might already be in processing or shipment.If you have already received an order confirmation email, it may be impossible to cancel your order. However, you can always request a return or exchange once your order arrives.

What is your cancellation policy?

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can&#x2019;t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.Additional non-returnable items:&#xA0;<ul><li>Gift cards&#xA0;</li><li>Downloadable software products, including plans &amp; drawings</li><li>Some health and personal care items</li></ul>To complete your return, we require a receipt or proof of purchase.Please do not send your purchase back to the manufacturer.There are certain situations where only partial refunds are granted: (if applicable)&#xA0;<ul><li>Book with obvious signs of use&#xA0;</li><li>CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.&#xA0;</li><li>Any item not in its original condition, is damaged or missing parts for reasons not due to our error.&#xA0;</li><li>Any item that is returned more than 30 days after delivery</li></ul>Refunds (if applicable)&#xA0; Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.&#xA0; If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.Late or missing refunds (if applicable)&#xA0; If you haven&#x2019;t received a refund yet, first check your bank account again.&#xA0; Then contact your credit card company, it may take some time before your refund is officially posted.&#xA0; Next contact your bank. There is often some processing time before a refund is posted.&#xA0; If you&#x2019;ve done all of this and you still have not received your refund yet, please contact us at info@casketbuildersupply.com.Sale items (if applicable)&#xA0; Only regular priced items may be refunded, unfortunately sale items cannot be refunded.Exchanges (if applicable)&#xA0; We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@casketbuildersupply.com and send your item to:&#xA0;Casket Builder Supply, Returns 1000 Green Valley Road, Ste. B. Beaver Dam, WI, 53916, United StatesGifts&#xA0; If the item was marked as a gift when purchased and shipped directly to you, you&#x2019;ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.If the item wasn&#x2019;t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.Shipping&#xA0; To return your product, you should mail your product to this address:Casket Builder Supply, Returns 1000 Green Valley Road, Ste. B. Beaver Dam, WI, 53916, United StatesYou will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Depending on where you live, the time it may take for your exchanged product to reach you, may vary.If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don&#x2019;t guarantee that we will receive your returned item.

Do you offer refunds or exchanges?

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Trouble with your order?  We understand circumstances change. You have options to cancel, exchange, or return all or any part of your order.

Cancellations, Exchanges, and Returns